Legal Document

Privacy Policy

Last updated: July 28, 2026

Carpathians Hotels is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and how we use it when you visit our website.

Information We Collect

When you use our website, we may collect the following types of information:

  • Usage Data — pages visited, time spent, referring URLs, browser type, and device information collected automatically via server logs and analytics tools.
  • Search Queries — destination searches and filter selections you make on our site to help improve search results.
  • Contact Information — name and email address if you contact us voluntarily via our contact form.
  • Cookies & Identifiers — small data files placed on your device to remember preferences and measure site performance (see Section 03).

We do not collect payment card numbers or process hotel bookings directly — all reservations are handled by third-party booking platforms.

How We Use Your Information

The information we collect is used solely to improve your experience and operate our website effectively:

  • Displaying relevant hotel listings and search results.
  • Analysing website traffic to understand which content is most useful.
  • Responding to enquiries submitted through our contact form.
  • Detecting and preventing technical errors or abusive behaviour.
  • Complying with legal obligations where applicable.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to provide a better experience:

  • Essential cookies — required for the website to function (e.g. session management).
  • Analytics cookies — help us understand how visitors use the site (e.g. Google Analytics, anonymised IP).
  • Preference cookies — remember your language or filter settings between visits.

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect some features of the site. Third-party services we link to (such as Booking.com) have their own cookie policies.

Third-Party Services

Our website contains links to and integrations with the following third-party services. Each operates under its own privacy policy:

  • Booking.com — hotel reservation platform. When you click a "Book Now" link, you are redirected to Booking.com and subject to Booking.com's Privacy Policy. We may receive a referral commission but do not share your personal data with them.
  • Google Analytics — website analytics service. Data is anonymised before transmission. See Google's Privacy Policy.
  • Google Maps / OpenStreetMap — used to display hotel location maps. Their respective privacy policies apply when the map is loaded.

We recommend reviewing the privacy policies of these services directly, as we have no control over their data practices.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy:

  • Server logs — retained for up to 90 days for security and debugging purposes, then automatically deleted.
  • Analytics data — aggregated, anonymised data may be retained for up to 26 months in accordance with Google Analytics defaults.
  • Contact enquiries — emails and contact form submissions are retained for up to 12 months, then deleted.

You may request deletion of any personal information we hold about you at any time (see Section 06).

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right of Access — request a copy of the personal data we hold about you.
  • Right to Rectification — request correction of inaccurate or incomplete data.
  • Right to Erasure — request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing — ask us to limit how we use your data.
  • Right to Object — object to processing based on legitimate interests.
  • Right to Data Portability — receive your data in a portable, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 07. We will respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or how we handle your data, please don't hesitate to reach out.